Domestic Shipping Policy
Shipment processing time
All orders are processed within [5-8 business days]. Orders are not processed or shipped from Friday, 5pm EST through Sunday, or holidays.
Shipments or deliveries do not occur on weekends or holidays. If our company is experiencing a high volume of orders, you should expect a delay in processing. If your shipment experiences a significant delay, we will contact you.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. At checkout, the customer will view and choose the shipping options. Shipping fees are the responsibility of the customer. Estimated delivery time is based upon shipment method chosen.
Shipment to P.O. boxes or APO/FPO addresses
Keisha B. Spivey Enterprises ships to addresses with US, US Territories, and APO/FPO/DPO addresses.
Shipment confirmation and order tracking
Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer.
Customs, duties, and taxes
Keisha B. Spivey Enterprises is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Keisha B. Spivey Enterprises is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
Keisha B. Spivey Enterprises will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments
If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible via email at info@kbspivey.com. You may also file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.
International Shipping Policy
We currently do not ship outside the continental U.S.
